As the Information Technology (IT) campus support manager here at The Park, I lead the help desk team to implement and optimize troubleshooting processes that ensure the successful resolution of IT issues throughout the entire campus.
I started my career in hospitality and spent over a decade working for Marriott, where I had the luxury of working in almost every department spanning the front office, loss prevention, restaurants, and even served as the manager-on-duty when the general manager was off property. Toward the end of my Marriott days, I found myself more on the technology side of things, after I helped roll out a new server for the hotel’s property management system and supported audio-visual needs for large corporate events.
After leaving hospitality, I started my audiovisual career as an installer, sales engineer, and project manager. I was able to find a way to marry my background in hospitality with my technology skills and worked in the managed services area and helpdesk support for some of the largest audio-visual companies that had headquarters around the globe. I learned about The Connell Company and its unique vision and focus on work/life balance from a friend, and now am honored to be a part of the team.
I’m looking forward to bringing my 25 years of hospitality and IT experience and knowledge to an already strong team, integrating technology seamlessly throughout The Park. Currently, the campus boasts Wi-Fi-enabled outdoor workstations and a wide array of office suites, conference rooms, and even private pitch rooms — all of which need to operate smoothly with uninterrupted service. Later this year, I look forward to being an integral part of the team testing The Park’s new mobile app, which will provide a centralized system for all of The Park tenants’ needs while creating a connection to the surrounding community and businesses. It’s my goal to enhance the overall experience at The Park for every tenant and employee, helping streamline all mechanisms in place for IT support.